Return Policy

ALTERATIONS

If garment requires alteration, refer to chart below. If alteration exceeds amount listed, contact our customer support team for a remake.

REMAKES

Railynn will not make any changes to your order once it has been submitted, unless confirmed by you.

Remakes are at the sole discretion of Railynn.  We will not remake an item in the following circumstances:

i) when alterations can be completed locally;

ii) when the garment has already been altered by a local tailor and/or customer has already applied for alteration credit on that same garment

iii) when the remake request is not related to any fit issues with the garment, other than quality or manufacturing issues;

iv) when the remake request is based on customization changes or errors/mistakes at the time of placing your order, other than mistakes or errors made by Railynn at the time of producing your garments; and

v) any other circumstance which Railynn in its sole discretion may deem that a remake is not warranted.

RETURNS

Please note that we do not offer refunds, as fabric for each of your made to measure garments is cut based on your measurements and customizations.

If there’s any issue related to the quality or fabrication of your garments, please contact our Specialist Team within 14 days after receiving your order for assistance.