Shipping & Delivery

Railynn may offer free shipping on orders over a certain threshold. For orders that do not meet the free shipping threshold, Railynn will charge a shipping fee per order. Gift Cards ship for free and do not count towards the free shipping threshold.

Railynn will ship your order via a recognized carrier and will notify you once your order has shipped. Delivery requires a signature and Customers shall be responsible of coordinating and accepting delivery from the carrier.

Railynn is only able to ship to the United States and Canada at this current time.

Prices reflected on Railynn.com include any duty/customs charges for orders within the United States and Canada. If you’re asked to pay any customs charges on your order within the United States and Canada please contact our Specialist Team with the respective proof of payment for our review.

The expected production time is between 3 to 5 weeks.  Our 3 to 5-week production time covers the time we receive your order to when we ship out. It applies to customers with completed measurement profiles with Railynn and excludes shipping times. Our production time promise applies to orders that do not have the following holds which may delay production due to but not limited: incomplete measurements, measurement discrepancies, payment issues, groups, out of stock fabrics, customization errors and/or holds as requested by the customer. Railynn orders placed on hold as determined by Railynn do not qualify for the 3 to 5-week production time promise.  

All estimated shipping dates regarding your order provided by Railynn to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from Railynn to deliver your order to you on such date.

Since the actual delivery of your order can be impacted by events outside of Railynn’s control once it has been shipped, Railynn cannot be held liable for late deliveries.

If you need your garments for a special event or specific date, we encourage you to submit your order with at least 90 days in advance of your event or date.

 

 

Need help?

 

Contact us at [email protected] for questions related to refunds and returns.